Did you know?
$5,600
The average cost of network downtime per minute
3.5 hours
The average time taken to restore outages
46%
of businesses lost customers due to poor communication
Source: Gartner. NEC. Project.co
Overview
Communications Support
Network downtime costs businesses on average $5,600 per minute. To stay competitive in an always-on world, businesses need always-on support. To protect revenue, customer service levels and corporate reputation, that support needs to move fast.
NEC Maintenance and Support keeps the lines of communication open through NECare Service Solutions — our multi-vendor maintenance and support service which quickly rectifies service interruptions.
With one call, access NEC’s trusted support across networking, telecommunications, contact centre and collaboration solutions.
Fast support when downtime is money.
Why NEC?
When an average communication outage takes 3.5 hours to rectify, your business can’t afford too many power interruptions, hardware failures, or network issues.
With a 50-year history of providing expert communications support to local businesses, NEC Australia knows the back-up your business needs. We support over 1300 organisations, working with more than 250 channel partners.
Offering flexible contracts and a choice of three support tiers — from base level back-up to always on services for mission-critical operations — NEC Maintenance and Support has the people with the experience you need to support your business.
We’ll keep you communicating with your customers.
Capabilities
Always on support
24/7 access to dedicated IT support.
Local team
Australian-based IT specialists.
Flexible plans
Choose the right support.
Multi-vendor
Support for most brands and models.
Price certainty
Fixed monthly service fees.
Global expertise
50+ years of global IT expertise.
Insights
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Five lessons learned from our ethics roundtable on Digital Inclusion and Using Technology for Social Good
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Customers
Lotterywest
Lotterywest’s unique combination of retailers, players and grant recipients is a commitment to building a better Western Australia. To support this vision, its operations needed to seamlessly meet the service expectations of stakeholders across its business.
Swissotel Sydney
With the recent renovation of the five-star hotel’s guestrooms, lobby bar, restaurant, conferencing facilities and exclusive Executive Club lounge, Swissotel secured its position as Sydney’s conference and leisure hotel of choice.
"Since the launch of our new in-store technology, we’ve really put the new platform to the test. We’re using it as a means of gaining a far better understanding of our customers and improving service."
Brad May, Senior Manager, Customer Services and Operational Support, Lotterywest
