Did you know?
$6B
Predicted global SIAM market size by 2028, up from $4.8B in 2023
5%
SIAM is worth up to 5% of the $50B Australian IT services market
10.9%
The Australian ITSM market is projected CAGR from 2021 to 2026
Source: Markets and Markets and Gartner.
Overview
Service Integration and Management (SIAM)
Service Integration and Management (SIAM) is the coordinated approach to managing multiple service providers within an organisation to ensure cohesive and efficient delivery of IT services.
Unlike traditional IT Service Management, where a single provider is often responsible, SIAM integrates different suppliers into a unified ecosystem, ensuring they work collaboratively to support business objectives. This model enables businesses to focus on their core activities while SIAM takes responsibility for managing risks, costs, and ensuring service alignment.
By fostering cooperation between service providers, SIAM ensures that all IT services are delivered consistently and contribute directly to business outcomes. This structured, customer-focused approach allows for greater flexibility and scalability, optimising the value derived from IT investments while maintaining a clear focus on delivering operational excellence.
Unified service management for optimal business outcomes.
Why Choose NEC?
NEC has developed a proven framework that transforms service integration and management through expert consulting and ongoing support.
With over 50 years in Australia, NEC delivers maximum value from ICT investments by combining leading technology with skilled professionals. We have extensive experience in both public and private sectors, consistently delivering outcomes on time and within budget. Our certified, security-cleared teams are ready to enhance your Service Integration and Management capabilities immediately.
As an Axelos Consulting Partner, NEC is equipped with certified assessors to ensure best practices are followed, offering independent capability assessments and process optimisation.
Our proven framework streamlines multi-vendor contracts, reduces waste, and drives value across your business, making us a reliable long-term partner in achieving your strategic goals.
Your trusted partner for seamless service integration.
