Did you know?
24/7/365
Support for customers with a current service agreement
6,000
Customers supported nationally
20 Years
Experienced provider of Service Desk solutions
Overview
Service Desk
Having a consistent, quality-driven service desk drives exceptional customer service. That service protects business reputation and revenue; customers don’t like to wait.
NEC Service Desk is an ITIL aligned service management solution with a single point of contact for all incidents or service requests covered under service contracts from NEC.
Access rapid, location-independent service from dedicated experts focused on clear communication and accurate reporting. Three-tiered service packages offer flexible resourcing options to match your business needs.
ICT support on demand.
Why NEC?
Join over 6000 satisfied customers and access over 20 years of local Service Desk experience.
Outsourcing your IT might seem like a major step. But it can reduce your budget, improve customer service and streamline IT support with a single point of contact.
Our exceptional customer service team will set you up quickly in a location to suit your business. Our chat, email, voice and IT Service Management portal can support most equipment types, brands and manufacturers.
Robust service level agreements and a flexible, utility-based model mean you only pay for the support your use each month.
Trust our 50-year Australian history.
One call support
Single point of service contact.
Flexible setup
Resources and features in the right place, right time.
Rapid deployment
Quick and cost-effective implementation.
Niche expertise
Take the stress off in-house IT teams.
Cut costs
Pay for the services you use each month.
Manage risk
Infinite locations and facilities for continuity.
Secure access
Keep data safe with police checks, secure VPNs and cloud.
Expand experience
Improve customer retention and profitability.
Insights
Five reasons why a Privacy and Ethics Impact Assessment will make your project more successful
How a single source of truth works outside your contact centre
How does your EX measure up to your CX?
NEC Australia takes hybrid cloud to new heights with Sora
Customers
State Law Enforcement Agency
See how NEC led a complete refresh of a State Law Enforcement agency’s outdated and end-of-life communications network equipment, including the customer’s Wide Area Network (WAN) and Local Area Network (LAN).
Blacktown Hospital
See how NEC helped to transform the 50 year old Blacktown Hospital into a world class clinical, patient and administrative services facility with unified communications, display solutions and managed network services.
Solutions
Cloud Transformation
Map your cloud journey from risks to workloads
Network as a Service (NaaS)
Experience zero-trust, guaranteed network performance & simplified IT operations with NaaS.
Maintenance and Support Services (NECare)
Multi-vendor maintenance and support
Digital Government Solutions
Designed to improve workflows and case management in complex organisations.