increased profitability is experienced by client-centric companies
is the average ROI on CRM for each dollar spent
of customers say experience is as important as products or services
Source: Deloitte. Nucleus Research. Salesforce
In competitive global markets, business differentiation is key. Customer experience (CX) is a new battleground as consumers look for seamless tools that mirror everyday ease.
Accessing a consolidated view of customer data is a goldmine for actionable insights — but not all Client Relationship Management (CRM) systems are created equal. Microsoft offers a flexible, cloud-based solution that unlocks data to build relationships and loyalty.
The robust CRM matches the flexibility of the modern workforce, with powerful tools to consolidate data into a single, secure database.
Improve how you do business.
With a 50 year history of local operations, NEC has a strong track record in supporting Australian business and government.
A Microsoft Gold Communications, Collaboration and Content partner, NEC has over 100 certified Microsoft professionals across Australia. With a large local team, we’re available 24/7 to provide support across multiple Microsoft products — so you don’t need to contact multiple vendors.
Recognised for delivering innovative projects across the entire Microsoft stack, our experts assess and assist with complex cloud migrations.
Leverage our expertise.
Cloud-based intelligence supports a distributed, remote workforce.
Intuitive Microsoft platform enables quick adoption for new users.
Customer data all in one place for fast responses.
Modular system paying for what you need with room to grow.
Access advanced insights thanks to in-built BI.
99.9% uptime and a similar experience on any device.
How does your EX measure up to your CX?
How a single source of truth works outside your contact centre
Digital government and digital cities
See how we supported WA Water to streamline manual processes with an integrated compliance and licensing system; a bespoke solution based on Microsoft Dynamics 365 CRM.
How NEC helped SA Public Transport Services improve how they respond to customer feedback with a scalable Microsoft solution.
Kylie Lambert, former Program Manager for Regulation Support, WA Department of Water and Environmental Regulation
Communicate and collaborate from anywhere
Maximise employee collaboration and productivity
Find answers fast for confident employees and happier customers
Cloud native built on a market-leading contact centre platform
