Did you know?
$2B
approximate market size of contact centres in Australia
300K
estimated number of contact centre workers in Australia
45.9%
of companies prioritise the customer experience
Source: IBIS World. Match Board. Super Office
Overview
UCB Contact Centre
Customers want more, and creating unforgettable customer experiences is key to small business success. Unified Communications for Business (UCB) offers a single solution to help you elevate your customer service.
A modular system, NEC’s UCB offering provides a contact centre, reception call handling, self-service, call and screen recording and unified communications solution - in one powerful, user-friendly package.
Integrating easily with existing communications platforms, NEC’s UCB solution includes built-in metrics and real-time reporting. With one system, improve the customer experience, boost business performance and support contact centre staff, wherever they are working.
Exceptional customer service, every time.
Why NEC?
NEC has been at the forefront of communications in Australia for over 50 years. Suitable for SMB, enterprise and government customers, deploy our tailored UCB solutions on-premise, via the cloud or in a hybrid combination.
Servicing 30,000+ contact centre seats, NEC delivers contact centre solutions for over 800 Australian businesses. From out-of-the-box to fully customised solutions, we deliver leading technology plus fail-safe security and availability - every time.
Partnering with market leaders, NEC supplies headsets and information displays right through to more complex speech, call recording and analytics solutions. Whatever your contact centre needs, NEC Australia is here to support you.
Access world-leading technology with an Australian partner.
Capabilities
Fully customisable
Easily add on CX modules as your business grows.
In-built metrics
Measure KPIs and performance in real-time.
Single solution
One system with everything you need for CX.
Easy integration
Designed to integrate with existing systems.
Price certainty
Perpetual licensing or subscription licensing options.
Highly scalable
Our adaptable design will accommodate up to 500 agents.
Insights
Is the CX Maturity Framework still relevant in 2024?
Challenging the CX Maturity Model with AI
Is Knowledge Management the key to customer and employee satisfaction?
Customers
Lotterywest
See how we delivered a contemporary integrated IP communications platform for Lotterywest to manage 1,100 weekly calls and spikes during high traffic events.
"Since the launch of our new in-store technology, we’ve really put the new platform to the test. We’re using it as a means of gaining a far better understanding of our customers and improving service."
Brad May, Senior Manager, Customer Services and Operational Support, Lotterywest
Solutions
CX Plus Contact Centre
Cloud native built on a market-leading contact centre platform
Enterprise Contact Centre
Feature-rich and able to meet the highest security demands
Knowledge Management
Find answers fast for confident employees and happier customers
UNIVERGE BLUE
Video. Phone. Messaging. Bringing it all together in the cloud
