Did you know?
57%
Reduction in operating expenses when moving to cloud contact centre
14%
Boost in IVR completion rate (9x more than Hosted) in cloud contact centres
46%
Increased uptime in cloud contact centres
Source: Aberdeen Report
Overview
CX Plus Cloud Contact Centre
Customer expectations for service and experience have grown as everyday tech offers seamless, simple connection. Get the edge with exceptional customer and employee experiences — NEC’s CX Plus is the world’s #1 cloud-based CX and workforce solution.
Powered by NICE CXone platform, CX Plus is the only solution unifying best-in-class omni-channel routing, analytics, workforce optimisation, automation and AI. Deploy agents on demand, easily implement routing and interactive voice response changes, and integrate with leading CRM and PABX platforms.
Engage your employees and customers.
Why NEC?
Move faster and work smarter with the only cloud contact centre platform to be recognised as a market leader by Gartner, Frost & Sullivan, Ovum, IDC and DMG.
NEC has been building, installing, monitoring and managing customer experience platforms for Australian customers for over 25 years. From out-of-the-box to fully customised solutions, we’ve delivered 800+ contact centre management solutions and service 13,000+ contact centre seats.
With a proud 50 year history of supporting Australian businesses, our professional and managed service capabilities set us apart. Our highly-skilled teams take an in-depth look at your requirements and design the right technology fit to produce genuine business outcomes.
Support from a 24x7x365 Service Desk.
Capabilities
Omni-channel routing
Connect customer journeys for a consistent, personalised experience.
Workforce optimisation
Inspire employee performance and amplify agent quality management.
Meaningful analytics
Actionable insights to improve CX and agent performance.
Automation and AI
Streamline service delivery with intuitive technology.
Open cloud foundation
Enterprise-grade security and encryption in the cloud.
Voice as a Service
Flexible, reliable telephony services built for contact centres.
Reduce costs
Activity Based Working reflects changing staff levels and requirements.
Improve response time
Activate staff remotely to quickly respond to rising demand.
Insights
The contact centre explosion - why knowledge management is so crucial
How a single source of truth works outside your contact centre
Cloud Migration and Contact Centre Solutions
Customers
Lotterywest
See how we delivered a contemporary integrated IP communications platform for Lotterywest to manage 1,100 weekly calls and spikes during high traffic events.
"Since the launch of our new in-store technology, we’ve really put the new platform to the test. We’re using it as a means of gaining a far better understanding of our customers and improving service."
Brad May, Senior Manager, Customer Services and Operational Support, Lotterywest
