Did you Know?
28K
Australians self-excluded from gambling in 1st year of national register.
1.6K
People register for self-exclusion every month.
$25B
Lost by Australians on legal forms of gambling in 2023.
$56K
Potential penalty for a licensee breaching BetStop Rules.
Source: IAG. Australian Government: Department of Infrastructure
Overview
At a Glance
Gaming venue operators face increasing challenges in maintaining compliance with strict regulations, particularly when it comes to identifying self-excluded gamblers. Failure to adhere to BetStop regulations could result in penalties in excess of $56,000 per breach. NEC’s NeoFace Watch helps you comply with these regulations while enhancing your venue's safety and efficiency.
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Ensure Compliance: Automatically identify self-excluded gamblers to avoid costly fines and regulatory breaches.
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Enhance Customer Safety: Create a safer environment by identifying blacklisted or banned patrons and alerting security in real-time.
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Improve Efficiency: Free up your staff to focus on enhancing customer experiences by reducing manual processes.
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Protect Privacy: Regular patrons’ images are not stored, ensuring a balance between operational efficiency and customer privacy.
Challenges for Gaming Venues
Regulatory Compliance
With significant penalties for non-compliance, especially in relation to BetStop, ensuring that self-excluded individuals are not allowed to gamble is a top priority for operators. NEC’s NeoFace Watch ensures that you stay compliant and protect your venue from hefty fines.
Enhancing Customer Experience
Balancing compliance with customer experience can be difficult. NeoFace Watch helps venues create a safer and more enjoyable environment by identifying potential risks without causing delays or operational bottlenecks.
Operational Efficiency
Manual monitoring for banned patrons can be both time-consuming and error-prone. NeoFace Watch automates these processes, reducing the workload on staff while ensuring a smooth and seamless entry process for patrons.
How NeoFace Watch Works
Real-Time Monitoring
NEC’s facial recognition system continuously scans entry points and gaming areas, identifying persons of interest within seconds.
Automated Alerts
When a self-excluded individual or a blacklisted patron is detected, NeoFace Watch immediately sends alerts to security, ensuring quick action and minimising risks.
Seamless Integration
NeoFace Watch is designed to integrate with your existing infrastructure, making it easy to deploy and scale across multiple sites.
Dependable Solutions
Proven Performance
With over 1000 deployments across 70 countries, NEC’s biometric technology is trusted by law enforcement, border security, and major entertainment venues worldwide. Our facial recognition solution has been independently ranked as the most accurate by the National Institute of Standards and Technology (NIST).
Scalable and Flexible
Our system is highly adaptable, able to integrate with loyalty programs, payment systems, and other security setups, ensuring that your venue can scale as needed.
Cutting-Edge Security
NEC’s solutions offer the highest level of encryption and data privacy, helping your venue stay compliant with data protection regulations such as the Australian Privacy Act and GDPR.
