NEC Australia’s record growth secures 2022 NICE Awards

19 May 2023, 7:00 am

NEC Australia has been recognised as the NICE 2022 Australia and New Zealand (ANZ) growth partner of the year, receiving the award for achieving the largest percentage growth in sales from 2021 to 2022, as well as the Asia Pacific (APAC) rising star of the year award. NEC has also joined the NICE Million Dollar Club, in recognition of NICE’s valued partners that make more than US$1 million in sales of NICE customer experience (CX) solutions.

The 2022 ANZ growth partner and APAC rising star of the year awards recognise the achievements of NEC as a NICE partner that has supported Australian businesses by leading CX through the NICE’s native cloud platform, CXone, sold by NEC as CX Plus. The award highlights the role NEC plays in building, installing, monitoring, and managing personalised digital-first CX platforms and orchestrating a brighter future for its customers.

NICE CXone is the world’s number one native cloud platform and workforce solution. It is the only solution unifying best-in-class omnichannel routing, analytics, workforce optimisation, automation, and artificial intelligence (AI). It deploys agents on demand and easily implements routing and interactive voice response (IVR) changes.

Glenn Corrie, General Manager, Unified Communications, NEC, said, “NEC Australia is proud to be recognised for its professional and managed service capabilities. As we move to smarter cities and systems, efficient and automated workforce solutions delivering great customer experience are critical. NEC Australia is committed to creating more efficient and amazing customer experience solutions by designing the right technology fit to address today’s consumer and employee expectations. The NEC and NICE partnership exemplifies the global leadership in AI-powered self-service and agent-assisted CX software for contact centres.”

Rod Lester, Managing Director, Australia and New Zealand, NICE, said, “As the 2022 ANZ growth partner of the year, APAC rising star of the year, and a new member of the NICE Million Dollar Club, NEC is an excellent example of how strong partnerships help leading organisations like NICE and NEC deliver transformative, frictionless experiences to customers and agents across contact centres throughout Australia, New Zealand, and worldwide.”

NEC customer, Torrens University, has used CX Plus on campus since November 2022, successfully improving management of all in-bound calls from future students who are linked to agents as well as outbound acquisition of new domestic students through a variety of channels.

Tori Pendergast, Head of Future Student Operations, Torrens University, said, “NEC and NICE have improved our business efficiencies with more outbound calls made on the dialer and an increase in the outbound answer rate. The integration of CX Plus and our customer relationship management (CRM) product, Salesforce, has enabled us to update our systems with the latest customer information, which leads to enhanced satisfaction for both the university and our students.”

Learn more about the NICE CX Plus Cloud Contact Centre