Did you know?
50%
of organisations cannot translate CX into tangible benefits
77%
of organisations say customers are willing to pay more for convenience
91%
of customers are more willing than ever to switch brands if unsatisfied
Source: CX Network
Overview
Contact Centre and CX
The success of any business lies in the hands of its customers. Investing in developing a robust and fluid customer experience strategy is critical to securing and retaining both internal and external customers.
Central to this strategy must be the ability to interact across a variety of platforms and the willingness to explore and adopt new technology to differentiate your business in an increasingly competitive world.
Many organisations find it to navigate the landscape to get to an outcome, particularly when trying to justify ROI. Balancing the goals of the business and the customer is a difficult and ever-changing task.
Since the early 1990's, NEC has been providing customers with tools to improve efficiency and effectiveness, boosting satisfaction levels of your employees and customers.
Lower cost to serve. Improved customer experience.
