Healthcare
Use Case
Modernisation & Cost Control
Situation
A regional hospital network was burdened with ageing on-premises PBXs, rising maintenance costs, and inconsistent service across multiple sites.
Solution
NEC Webex Calling delivered as a managed UCaaS platform, consolidating telephony into a secure, cloud-based environment with integrated collaboration.
Outcome
Reduced infrastructure costs, faster provisioning of new extensions, and improved communication between clinicians.
Modern healthcare demands reliable, scalable, and compliant communication. NEC helps hospitals streamline operations and redirect IT resources to frontline care.
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Government & Public Sector
Use Case
Workplace Transformation
Situation
A government department struggled with underutilised and outdated meeting rooms, limiting hybrid collaboration and slowing decision-making.
Solution
NEC Collaboration Room as a Service (CRaaS), delivering modernised meeting rooms with secure video conferencing and proactive lifecycle management.
Outcome
Standardised meeting experiences, reduced support burden, and predictable OpEx costs.
Public sector collaboration shouldn’t be hindered by legacy technology. NEC transforms meeting spaces into agile, secure collaboration hubs
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Education
Use Case
Hybrid Learning Enablement
Situation
A large university needed to enable remote learning and integrate telephony with Microsoft Teams, its chosen platform for staff and students.
Solution
NEC Teams Calling service, integrating PSTN voice into Teams with 24/7 managed services and flexible carrier options.
Outcome
Simplified communication, enhanced student engagement, and reduced reliance on legacy PBX hardware.
NEC helps universities bring students and staff together on a single, modern platform that supports learning anytime, anywhere.
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Retail
Use Case
Security & Compliance
Situation
A major retail chain was expanding contactless services but lacked secure management of SIP trunking and voice traffic across multiple carriers.
Retailers need secure, scalable voice solutions to support digital-first shopping experiences. NEC ensures every transaction is protected and seamless.
Solution
NEC Session Border Controller (SBC) solution, securing SIP traffic, enabling BYOC flexibility, and ensuring PCI-compliant call flows.
Outcome
Reduced fraud risk, simplified voice management, and improved customer trust.
Legal
Use Case
Compliance & Risk Management
Situation
A mid-sized law firm needed to ensure compliance with legal record-keeping obligations across calls, messages, and meetings.
Solution
UNIVERGE BLUE Archive, integrated with UCaaS to preserve communications in a secure, searchable archive.
Outcome
Reduced compliance risk, faster retrieval of client communications, and improved dispute resolution.
In legal practice, the ability to securely archive and retrieve communications is critical. NEC gives firms peace of mind through compliant, always-available solutions.
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Financial Services
Use Case
Business Continuity & Resilience
Situation
A financial institution needed to maintain reliable voice communications across trading floors while preparing a roadmap to cloud.
Solution
NEC deployed Cisco UCM in a hybrid model, integrated with legacy systems and future-ready for gradual cloud migration.
Outcome
Zero downtime, smooth transition path to cloud, and robust compliance for financial transactions.
Banks and insurers can’t afford disruption. NEC ensures resilience today, with a flexible roadmap for tomorrow.
Utilities
Use Case
Workforce Mobility & Productivity
Situation
A utilities provider with dispersed field teams required a unified communication system to connect workers, call centres, and head office.
Solution
NEC UNIVERGE BLUE, delivering integrated voice, video, chat, and file sharing through desktop and mobile apps.
Outcome
Improved field response times, seamless collaboration, and reduced outages.
Utilities must keep teams connected wherever they are. NEC provides reliable, mobile-first communications that power essential services.
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Corporate Services
Use Case
Employee Experience & Talent Retention
Situation
A professional services firm sought to attract and retain talent by modernising collaboration experiences for hybrid teams.
Solution
NEC Collaboration Room as a Service (CRaaS), delivering plug-and-play collaboration rooms with lifecycle management and ISO27001-backed managed services.
Outcome
Enhanced employee experience, reduced IT overhead, and improved hybrid work collaboration.
Top talent expects seamless collaboration experiences. NEC empowers organisations to deliver them with secure, modern meeting spaces.
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